You’ve implemented an e-Application to improve efficiency, eliminate paper, and to deliver In Good Order applications. However, despite the digital transformation, many operations leaders still encounter delays, rework, and agent frustration. Why does this happen? Even the most advanced e-App platforms can be slowed by hidden friction points that add up over time.
In this post, we’ll explore five common operational bottlenecks that might be holding your e-App experience back—and how lightweight add-ons features can eliminate them without overhauling your system.
1. Login Roadblocks That Slow Momentum
When case progress depends on a single user’s login, workflows stall. If agents are unavailable, on vacation or support staff can’t assist, applications can sit idle.
Solution: On Behalf of Many (OBM) allows authorized team members to log into the e-App on behalf of the primary user. It eliminates credential bottlenecks so your team can move cases forward without delay—while maintaining control and accountability.
2. Payment Errors That Stall Cases
Incorrect bank account or credit card details can be a leading cause of NiGOs and case delays. Each correction means more time, more communication, and more frustration for everyone.
Solution: Payment Validation tools instantly verify bank and credit card data at the moment it’s entered—within your e-App. This prevents failed drafts and eliminates the back-and-forth required to fix errors later.
3. Identity Checks That Add Days
Manual identity verification introduces risk and slows approvals, especially when compliance teams have to step in post-submission.
Solution: LexisNexis InstantID integrates real-time identity verification directly into your e-App workflow. That means faster application processing, reduced fraud exposure, and fewer compliance slowdowns.
4. Email-Based Signatures That Delay Submission
Email links can get buried, ignored, or flagged as spam—causing unnecessary delays in getting applications signed and submitted. Every day spent waiting on a signature means lost momentum and slower placement.
Solution: Text-to-Sign sends secure signature links via text message directly from your e-App. With text open rates around 60%—double that of email—clients can sign in minutes, right from their phones. No email logins, no delays. It’s a faster, more intuitive way to finalize applications and boost placement success.
5. Agent Friction That Hurts Adoption
Every manual follow-up to fix an application error pulls your team away from the client and creates compounding delays. These small interruptions add up—hurting efficiency and adoption.
Solution: Features like payment validation, ID verification, and OBM modernize the experience for both ops teams and agents. They boost first-time accuracy, reduce support tickets, and make the process feel intuitive. Resulting in higher adoption, smoother workflows, and faster case movement.
You don’t need a new platform to boost performance—just a smarter way to eliminate friction. These e-App add-ons are lightweight but powerful tools that accelerate submission rates, reduce NIGOs, and enhance both the agent and client experience.
Curious which enhancements could make the biggest impact for your team? Let’s schedule a quick call to explore the best fit for your workflow.
